Note: If you still have more questions, Please contact us by Email or click here to our Customer center.
1,What should I do if I forget the cell phone number and IP number? We will simply paste your cell-phone number, the IP number and the method to use IP dialing on the back of the cell-phone. Therefore, it is unlikely to be forgotten. However, if it happens, you can just contact us by any way you favor. Our contact details can be easily found on our website. Go to Costomer Center
|
| 2,How do my friends call
my China cell phone from USA ?
In order to call to your China cell phone number from the USA , the correct sequence is 011-86, then the China cell phone number including the area code (ex. 011-86-13581113333). Please be sure to inform anyone who has your China cell phone number as to the proper dialing sequence in order to insure you receive your calls. To call numbers within China , make sure that you call the proper city code.
|
| 3,How to call back to USA
with my China cell phone? To call the United States from your cell phone while in China, you will save money by using IP dialing. If you need to dial directly, you must dial 00, the country code (1), city/area code and phone number (ex.00-1-212-555-1212).
|
|
IP dialing uses Internet telephony to make phone
calls at a fraction of the cost of using regular phone systems.
There are two access numbers for IP dialing.
|
| 5,How can I return the
cell phone to you? Take it into consideration that most tourists will fly back to their country from the city rather than Beijing we will send our staff to your last hotel to get the cell-phone back. Therefore, please inform us timely of your departure time together with your last hotel so that our staff can contact you ASAP.
|
| 6,What is SIM card?
The SIM (Subscriber Identity Module) card also known as a "smart chip" is basically the "brain" of the phone, providing cellular service as well as many other functions including call log, voice mail and SMS and GPRS (internet connection standards). SIM cards are the size of a credit card but they have a pop-out chip about the size of a postage stamp. The smart chip is embedded with circuitry and when inserted into a mobile phone provides wireless phone service on a particular network. SIM cards are usually available prepaid or on a contractual basis, however TigerPhone only offers the prepaid version which is the most popular because of the user's complete control over how much they spend. There are no hidden fees or surprise charges.
|
| 7,Is this like a calling
card? Not really. You cannot receive a call with a calling card. Calling cards are a bit risky and often provide poor customer service. With the increasing popularity of mobile phones, it is not uncommon to find broken pay phones.
|
|
In case of the loss or any damage, you kindly requested to pay $100 as deposit in advance for each cell-phone. The deposit will be refund to you minus the fee for the rental period you requested together with the recharge card fee (if any) upon the successful return of your phone rental unit. Please note late fees may be assessed if applicable.
|
|
In our Customer Service Center, you can just contact us by any way you favor. Go to Customer Center
|
10,What if my cell phone or SIM card doesn't work? It is rare that one of our cell phones wouldn't work and extremely rare for a SIM card not to work. We personally test all of our phones prior to sending them out to ensure quality service and no defects. You can double-check this after you receive your cell phone and a SIM card. Simply charge the phone and then see if it powers on. Less than 1% of all cell-cellular phones are defective and less than 1 in 10,000 SIM cards are defective. If for some reason a phone or SIM card purchased proves defective, it will be replaced ASAP. If you encounter problems while on the road, you will first want to determine if the problem is a network problem or if it is hardware-related. If you can use someone else's cell- phone and reproduce the problem, then you should contact the local carrier to see if there is a problem with the network. If the problem seems to be with the handset, please contact us by phone at 86-1391-131-8601 or email us at service@tigercellphone.com. Our office hours are 9AM to 6 PM from Monday to Friday. If it is emergent, you can call (or send SMS message to) the cell-phone 86-1391-131-8601, we will be glad to return the call to save you money while troubleshooting your issue.
|
|
You can order as far in advance as you like - even
months prior to your arrival in Beijing . We will not ship your
rental until the appropriate date in order for you to receive it
in time for your arrival in Beijing.
|
12,What is the latest I can order a rental phone? Actually, you can order whenever you want. But if
you want to use the cell-phone as soon as your arrival in Beijing
, you'd better order before your arrival to ensure that we can get
you your cell-phone rental in time.
|
13,How can I order a rental phone? You can just easily order a rental phone on-line
which is always recommended. Order a cell-phone
for your trip right now.
|
|
You will receive your cell-phone upon your arrival
at the hotel you booked. We will put the cell-phone you have ordered
to the counter of the hotel you will lodge in.
|
15,A few numbers for your phone book Police:110 Ambulance:120 Local directory assistance:114(Chinese);2689-114(English) International directory assistance:100
|
|
You can pay us through our website by Paypal. Currently
we accept visa card, master card or American express See
more detail about payment
|
17,How do I calculate my rental period? It is important to remember that your phone rental
is measured from the date of your stated arrival in the Beijing
until the date it is sent back (not when it arrives) or returned
in person.
|
18,Will my phone come with a charger? Yes! All of our cell phones come with a variable-voltage
travel charger. Our rental phones are shipped pre-charged.
|
19,What is my new cell phone number? Your new cell phone number is a local number for
the country pertaining to your SIM card. You could know your new
cell phone number before you leave home. We will sent an email including
your new cell phone number to confirm all information after your
payment.
|
20,Can somebody else use my SIM card? Anyone can use your card. If you lose your phone
with the SIM card inside, you can usually call customer service
to deactivate the card so that nobody can use the remaining credit,
though they won't be able to issue you a new card. You can also
safely lend your phone and SIM card to friends without worrying
about incurring any out-of-pocket costs. If they need more talk
time, they can simply add some by purchasing a recharge card and
using it with your SIM card.
|
21,If I run out of call credit, do I buy another SIM card? NO! Remember, the SIM card is the "brains"
of your phone and is rechargeable. Once you have a SIM card all
you need to do is add credit for more talk time. Make sure that
you do not wait beyond the service life of your SIM card to add
more call credit.
|
22,How do I add more "talk time" to my SIM card? In prepaid phone lingo, adding more talk time is
known as "recharging" or "topping-up" a SIM
card. Recharging a SIM card is as easy as entering a code number
into the handset. Recharge voucher cards with recharge codes on
them can be purchased at many convenience stores, magazine kiosks
and cell phone stores. To be convenient, you can ask us to do so,
just login into our website and find the recharge service page,
then purchasing recharge card online through your PAYPAL account.
After your payment, we will recharge the "talk time" for
you.
|
23,Will my country-specific SIM card work outside the country of origin? When you use a country-specific SIM card outside
of its home country, this is known as "roaming". While
this is often possible to do, there are some problems that make
this undesirable for longer side-trips. First of all, the rates
are much more expensive for making local and international calls
and you don't get free incoming calls. Also, if you run out of credit,
you rarely can purchase recharge vouchers outside of the country
of origin.
|
24,How do I know how much call credit I have remaining? You can always check your remaining call credit.
You can call the CHINA MOBILE customer service line 10086, and press
"2" for English, they will answer back with your remaining
credit.
|
25,When do I get charged for my cell phone rental? The charge begins the same day we ship.
|
|
As long as your cell phone rental has not been shipped,
you will not incur any charges. In the case that your rental has
been sent out, you are only responsible for the shipping.
|
27,Do you offer insurance against loss or damage? No, we do not, and this is why. Technically, you
are purchasing the phone from us and then we are buying it back
from you. The vast majority of credit card companies offer their
own insurance against loss or damage for purchases, but usually
not for rentals. Therefore, and given this premise, you are already
covered for accidental loss or damage...at no extra charge!
|
28,I live in the LA area. Can I pickup a rental or make a purchase at your offices? At present, we just provide Cell-phone rental and related services for foreigners who will have Beijing as their first travel destination in China. We only take online purchasing and accept credit cards online with PayPal.
|
Tigerphone - China cell phone rental for the family of chinese children adoption.
©2006 Tigerphone.net. All Rights Reserved.